Case Study:
Global Medical Device
Client overview
The client is an international leader in endoscopic, imaging, and integrated operating room solutions across many human and veterinary surgical specialties.
They employ 9,800 people in more than 50 countries worldwide. Travel was previously all booked via high touch using a TMC, manual approval process, minimal reporting and a basic travel policy.
Challenges
1. Book online as opposed to offline.
2. Assist in updating their travel policy to deliver compliance and cost control.
3. Arrange self -booking tool training, introduce an online and offline approval process for out of policy bookings, setting hotel city rate caps for key locations.
4. Negotiate contracted hotel rate programme and introduce corporate mileage schemes with preferred airlines to obtain savings via free airline tickets.
Results
Achieved a 95% online adoption rate in first 12 months of trading.
Increased advanced booking notice: 74% of air, 40% rail & 48% of hotels are now booked 15 days plus in advance.
Reduced transaction fee charges by 60%.
Achieved 6.25% savings via hotel corporate rate programme.
BA, KLM & Star Alliance corporate mileage schemes now deliver savings via the utilisation of free airline tickets.
Instant access to dashboard reports detailing travel expenditure, savings achieved & declined within travel policy guidelines. CO2 reporting for environmental & sustainability purposes.
Major efficiencies achieved by travellers booking online via an automated approval process with reason codes justifying why a traveller had to book outside of policy. Offline approval process designed to capture any high touch bookings out of policy delivering cost control and policy compliance.