Repatriation travel consultant
Join our exceptional team at Meon Travel – Where compassion meets expertise
Are you ready to make a meaningful difference every day? At Meon Travel, we specialise in providing expert travel solutions to the worldwide Medical Emergency Assistance industry, delivering vital support when people need it most. From repatriating individuals after accidents or illnesses abroad to coordinating time-critical travel plans, our dedicated 24-hour team works with speed, care, and precision.
We’re proud to offer an industry-leading service that combines deep compassion with operational excellence. In our fast-paced and supportive environment, you’ll collaborate with like-minded professionals, sharing ideas, solving complex challenges, and finding inspiration in the difference you make.
Your Role: Repatriation travel consultant
You’ll be at the heart of our operations, ensuring seamless travel for those in need of emergency assistance. Your responsibilities will include:
Booking travel and hotel accommodations for clients undergoing medical repatriation.
Understanding each unique case with empathy, offering expert travel advice and tailored solutions.
Managing cases end-to-end—from initial inquiry through to final booking—while ensuring efficiency and prioritisation at every stage.
Actively contributing to continuous improvement in our processes, enhancing client satisfaction and supporting your colleagues through collaborative problem-solving.
What you’ll bring: Skills & experience
We’re looking for someone who brings both professional expertise and a caring touch:
A minimum of 2 years’ experience in the travel industry.
Familiarity with Galileo or Amadeus (preferred, but not essential).
Impeccable attention to detail and organisational skills.
Strong time management and the ability to stay calm under pressure.
A positive attitude with a willingness to learn and grow.
Excellent communication and customer service skills, especially over the phone.
Analytical thinking and effective problem-solving skills.
Above all, good judgment and common sense.
Working hours & benefits
Based in Petersfield, with full in-office training provided.
Opportunity to move to a hybrid working model after passing probation.
We operate a 24/7, 365-days-a-year shift pattern (no night shifts for this role).
Full-time role, averaging 40 hours per week across a mix of shifts:
o Early: 08:00–17:00
o Mid: 10:00–19:00 or 11:00-20:00
o Late: 13:00–22:00
We believe in recognising great work. Our team enjoys regular incentives, and our top-performing consultants are rewarded with a celebratory trip to New York each year.
Why join us?
At Meon Travel, you’ll be part of something meaningful. We’re proud to offer an industry-leading service — built on compassion, trust, and operational excellence. You’ll work with like-minded professionals in a supportive, collaborative environment where every day brings new challenges and real purpose.
If you’re ready to bring your skills to a role where you truly make a difference, we’d love to hear from you.
If you thrive in a purpose-driven environment and want to be part of a compassionate, professional, and inspiring team – Meon Travel could be your perfect fit.