Case Study:

Healthcare

Duty of Care & Emergency Response

Client background

A global medical repatriation and assistance provider operating 24 hours a day across 6 continents. The organisation manages urgent patient transfers, medical escorts, and clinical evacuations.

Challenges

  • Each mission demanded immediate, reliable travel arrangements — often requiring stretcher capacity, medical equipment, and coordination with hospitals and insurers.

  • Timing was critical, and even minor delays could have serious implications. The company needed a partner that could guarantee both speed and accuracy under pressure.

Our approach

  • Meon established a dedicated emergency assistance travel desk staffed by highly experienced consultants trained in medical travel logistics.

  • Through long-standing relationships with more than 400 airlines, Meon secured discounted medical repatriation fares and ensured access to appropriate aircraft types, equipment handling, and medical clearances.

  • Around-the-clock control centre was set up to manage bookings, provide updates, and handle last-minute changes. Each movement was documented through Meon’s tracking system, giving full visibility to the client’s operations team. All missions underwent post-travel review to maintain continuous quality improvement.

Results

98% of missions confirmed within 24 hours.

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Cost savings of up to 70% compared with published fares.

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Zero recorded operational failures over a 12-month period.

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Comprehensive audit trail for every patient journey.

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Client reflections

The client described Meon as “a trusted extension of our critical operations team”. The relationship has continued to evolve, with Meon now providing annual training sessions and consultancy on global travel risk management.

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