Case Study:

Multinational

Global Corporate Travel

Client Overview

The client is a multinational professional services organisation with offices across the United States, Bermuda, the United Kingdom and multiple European locations, with a total annual Air, Hotel, Car Hire and Rail spend of approximately £2.5 million.

Prior to partnering with Meon, the client’s travel programme had developed regionally, resulting in differing booking behaviours, limited global visibility of spend, inconsistent traveller experience and challenges around policy compliance and reporting across markets.

Challenges

  • Fragmented travel management across regions with no single global view of spend or traveller activity

  • Inconsistent travel policy application and approval processes by country

  • Limited ability to consolidate data for supplier negotiations

  • Requirement for a single, intuitive online booking experience supported by high-touch service

  • Need for a scalable duty of care and out-of-hours support model for a globally mobile workforce.

Meon Solution

Global Technology, Local Service

Meon implemented a single global online booking tool (OBT) with integrated expense management, enabling the client to manage travel bookings consistently across all regions while respecting local market requirements.

  • One global self-booking tool deployed across the US, UK, Europe and Bermuda

  • Fully integrated expense solution to streamline end-to-end travel and expense workflows

  • High online adoption driven by intuitive design, policy prompts and traveller education.

Policy, Approval & Compliance

The client’s global travel policy was embedded directly into the OBT, ensuring consistent governance while allowing for regional nuance:

  • Global approval workflows configured within the system

  • Hotel city rate caps and spend thresholds applied by location and traveller level

  • Out-of-policy booking reasons captured for reporting and behavioural analysis

  • Direct HR system integration to ensure traveller profiles remain accurate, secure and GDPR compliant.

Gobal Delivery Model

To support the client’s multinational footprint, Meon delivered a partnered service model:

  • Meon Travel (UK & Europe) managing UK and European operations

  • Meon’s US Travel Partner servicing US-based travellers and supplier requirements

  • Single global service framework, aligned SLAs and shared data model.

This ensured local expertise and cultural alignment, while maintaining a unified global programme.

Account Management & Governance

A structured global account management model underpinned the programme’s success:

  • Dedicated Client Success Managers in both the US and UK

  • Monthly joint client reviews covering:

    • Spend analysis and trends

    • Online adoption and policy compliance

    • SLA performance

    • Savings delivered and missed savings opportunities

  • Proactive recommendations to continuously optimise the travel programme.

This dual-market approach ensured strong local engagement alongside a global strategic overview.

Supplier Strategy
& Savings

By consolidating the client’s global spend through Meon:

  • Total programme spend was leveraged to negotiate preferred airline agreements in multiple markets

  • Soft dollar benefits secured regionally based on volume and market dynamics

  • A global corporate hotel programme negotiated annually by Meon, with preferred rates agreed in consultation with the client.

The result was improved rate consistency, enhanced availability and measurable savings across regions.

Reporting & Visibility

The client benefited from consolidated global reporting, providing:

  • A single source of truth for worldwide travel spend

  • Insights into traveller behaviour and policy compliance

  • Supplier performance and savings tracking

  • Enhanced duty of care through complete visibility of traveller locations.

Results

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Consolidated global travel programme with consistent governance

Implement scalable technology without sacrificing personal service

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Partner effectively across international markets

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Act as a strategic advisor, not just a booking provider.

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Why this matters for prospective clients

This case study demonstrates Meon’s ability to:

  • Deliver local service with global oversight

  • Implement scalable technology without sacrificing personal service

  • Partner effectively across international markets

  • Act as a strategic advisor, not just a booking provider.

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