Travel Management for Global Assistance Companies
The travel partner behind your assistance operation.
When you're managing an assistance case, travel is rarely just about finding a flight.
A patient may need a stretcher, oxygen, additional seating or wheelchair assistance. A medical escort may need positioning from another country. An airline may require medical clearance before accepting the patient, and the most obvious or cheapest routing isn't always the most suitable option.
Sometimes everything changes at the last minute.
That's where Meon comes in.
We provide specialist travel management for global assistance companies, insurers and medical assistance providers, working alongside your team 24 hours a day, 365 days a year.
Your team knows the patient, the clinical requirements and the assistance plan. Our job is to understand exactly what that means for the journey and turn it into a workable travel solution.
We understand assistance travel
Medical and assistance travel requires a very different approach from everyday corporate travel.
From straightforward flight and accommodation bookings through to complex medical repatriations, our specialist Repatriation team understands the demands of assistance travel and, importantly, how different airlines approach medical requirements.
We can support your team with:
Economy and Business Class flight bookings
Flight changes, rebooking and upgrades
Medical clearance and airline liaison
Stretcher arrangements
In-flight oxygen requirements
Extra seat reservations
Wheelchair and special assistance
Medical and non-medical escort travel
Escort positioning and return travel
Complex and multi-sector itineraries
Hotel and accommodation requirements
Last-minute changes and alternative routings
Whether it's a straightforward flight home or a complex medical repatriation, our team has the experience to manage the travel from start to finish.
We don't make the clinical decisions or take over management of the assistance case. We work alongside your team, bringing the specialist travel and airline knowledge needed to get the journey organised.
24/7 support for assistance travel
Assistance doesn't stop at 5pm and neither do we.
Our Repatriation team operates 24 hours a day, 365 days a year, with calls answered by trained Meon team members who understand the assistance environment. We never outsource our out-of-hours service.
That matters when a patient is travelling overnight, an airline changes a flight, an escort misses a connection or a case suddenly becomes urgent.
Our phone answering target is within four rings, while travel requests are monitored against defined turnaround times to help keep cases moving.
Cost-effective travel management solutions
In assistance travel, cost matters. But the lowest fare isn't always the best travel solution for your client.
Assistance companies have a responsibility to manage costs on behalf of their insurers and clients and, as an extension of your operation, we take that responsibility seriously.
Our team uses a range of specialist fare sourcing and buying strategies to identify the best available options for the individual requirements of the case. We consider cost alongside routing, journey time, flexibility, medical requirements and overall suitability.
Where appropriate, we'll provide different options so your team can make an informed decision. The lowest-cost solution may be right for one case, while another may benefit from a more direct routing, shorter journey time or greater flexibility.
Our role is to make those choices clear, supporting your cost-containment and savings objectives while giving your team visibility of the operational benefits of each option.
With access to specialist medical and repatriation fares alongside our wider global buying capabilities, we work to deliver measurable value without losing sight of the person making the journey.
You manage the assistance. We manage the travel. Together, we get people where they need to be.
Meon assistance travel at a glance
24/7/365
Specialist Repatriation support470+ airlines
Global airline accessUp to 70%
Potential savings through specialist fares on eligible journeys400,000+
Hotels and apartments worldwide4 rings
Our telephone answering target60 minutes
Average turnaround time for all travel requests
A trusted extension of your assistance operation
Your team remains in control of the assistance case. Meon provides the specialist travel knowledge, buying capability and operational support behind it.
Global Assistance FAQs
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Meon manages the travel requirements associated with assistance and repatriation cases, from straightforward flight and accommodation bookings through to complex medical repatriations.
Your assistance team retains responsibility for the patient, clinical decisions and overall case management, while Meon provides the specialist travel expertise needed to support the journey.
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Our live systems report an average turnaround time of 60 minutes across all requests, measured from receipt of the request through to delivery of quality-checked options or confirmation.
For more complex medical requirements, elements such as medical clearance or airline approval may be dependent on the operating airline's response times. Throughout that process, our team continues to actively manage and progress the request.
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Yes. Our specialist Repatriation service operates 24 hours a day, 365 days a year, supporting assistance companies with routine and urgent travel requirements.
Our service is provided by trained Meon team members throughout the night, at weekends and on public holidays, we don't outsource our out-of-hours operation.
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In assistance travel, things don't always go to plan. Medical requests can be declined, availability can change and flights can be disrupted.
When that happens, you're not left to start again on your own.
Our Repatriation specialists work as an extension of your team, exploring alternative flights, routings and carriers or adapting the existing itinerary where possible.
We'll explain the available options and any differences in cost, journey time or operational considerations, giving your team the information needed to decide the best way forward.
When plans change, our job isn't simply to tell you there's a problem, it's to help you find the next solution.
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Yes. Cost containment is an important part of assistance travel, and we work as an extension of your operation to identify the best available options for each case.
We consider cost alongside routing, journey time, flexibility and the medical or operational requirements of the traveller, giving your team the information needed to balance cost and suitability.
Partner with Meon Travel
When a case is urgent or complex, the last thing you need is to explain to your travel provider how repatriation works.
With Meon, you don't have to.
Our specialist team works with global assistance companies every day, combining 24/7 operational support, airline expertise, global buying capability and years of experience in complex travel.
Whatever the journey involves, we'll work alongside your team to help get it moving.