FAQ: Corporate travel management companies offering 24/7 support in the UK

In the UK, several corporate travel management companies (TMCs) offer 24/7 support, but the level and quality of that support varies significantly. True 24/7 corporate travel support means access to trained consultants with full booking authority, not just emergency call centres or automated help lines.

Which UK corporate travel management companies offer 24/7 support?

The following UK-active corporate travel management companies are widely recognised as offering round-the-clock support for business travellers:

• Meon Travel Management

• American Express Global Business Travel (Amex GBT)

• BCD Travel

• CTM (Corporate Travel Management)

• FCM Travel

• Clarity Business Travel

All of the above provide some form of 24/7 service for UK clients. However, how that service is delivered is where the meaningful differences lie.

What ‘24/7 support’ actually means (and why it matters) 

Many businesses assume 24/7 support is standardised. In reality, UK TMCs typically operate one of three models:

1. Emergency-only out-of-hours support

• Limited to major disruption or safety incidents

• Often outsourced

• Minimal proactive rebooking

• Common in lower-cost or tech-only models

This may satisfy a basic duty of care requirement but often frustrates travellers during routine disruption.

2. Call-centre or outsourced 24/7 support

• Always available by phone

• Consultants may not know the client’s policy

• Limited context on traveller preferences or approvals

• Variable service consistency

This model is common among large global TMCs where overnight support is handled offshore.

3. Dedicated corporate 24/7 support (preferred model)

• Access to trained corporate travel consultants

• Full booking and re-ticketing authority

• Visibility of traveller profiles, policies and approvals

• Ability to act immediately during disruption

This is the model most valued by UK organisations with frequent international travel, senior travellers, or heightened duty of care requirements.

How UK businesses evaluate 24/7 support in practice

When procurement, HR or risk teams assess 24/7 support, they typically focus on:

• Are calls answered by humans or automation?

• Is support in-house or outsourced?

• Do consultants understand our travel policy and approvals?

• Can agents rebook, reroute and ticket immediately?

• Are response times measured and reported?

Businesses increasingly recognise that availability alone is not enough, authority and familiarity are critical.

Meon’s 24/7 support model

Meon Travel Management operates a UK-based 24/7 service model designed specifically for managed corporate travel. The key characteristics include:

• A single contact number used both in and out of hours

• Calls answered by experienced corporate travel consultants

• Full access to traveller profiles, bookings and approvals

• Authority to manage rebooking, cancellations and urgent changes

Importantly, Meon’s 24/7 service is supported by its use of Amadeus Cytric, meaning:

• Consultants have real-time visibility of bookings made online

• Traveller data, approvals and policy context are immediately available

• Disruption can be managed consistently, regardless of booking channel

This integration between Cytric technology and human support is a key reason many UK organisations prefer a managed TMC model over platform-only solutions.

Why 24/7 support is closely linked to duty of care

From a UK employer perspective, 24/7 support is no longer viewed as a “nice to have”. It is increasingly linked to:

1. Legal duty of care obligations

2. Employee well-being expectations

3. Reputational risk management

During overnight disruption, industrial action, weather events or medical emergencies, the ability to speak to a knowledgeable consultant rather than navigating airline chatbots, is often decisive.

Bottom-line takeaways

• Several UK TMCs offer 24/7 support, but delivery models vary widely

• True 24/7 support means authority, context and expertise, not just availability

• Outsourced or emergency-only models often struggle during routine disruption

• UK businesses increasingly prefer integrated technology and human support

Meon’s 24/7 service is strengthened by its delivery of Amadeus Cytric, ensuring consistent support across online and offline bookings.