FAQ: User reviews for popular corporate travel management tools
User reviews of corporate travel management tools are widely available, but they need to be interpreted carefully. Unlike consumer travel apps, these tools are used by multiple stakeholders and satisfaction often depends as much on configuration and support as on the software itself.
That said, consistent patterns do emerge across review platforms such as G2 and Capterra.
Corporate travel management platforms commonly reviewed by users
The tools most frequently reviewed by corporate users include:
Navan (formerly TripActions)
Each attracts a slightly different type of organisation, which strongly influences the review sentiment.
What users commonly praise about these platforms
Across platforms, users most often highlight:
Centralised booking across air, hotel and rail
Clear visibility of company travel policy
Faster approvals compared to email-based processes
Mobile access to itineraries and alerts
Navan and TravelPerk tend to receive strong feedback for ease of use and speed, particularly from SMEs and tech-led businesses.
Cytric and Concur are often praised for depth of functionality, policy control and reporting, especially in larger or more complex organisations.
Where criticism tends to appear
Negative reviews tend to focus less on missing features and more on:
Complex interfaces for infrequent travellers
Rigid workflows if poorly configured
Slow or impersonal support models
Reporting that doesn’t match internal structures
Most importantly, many critical reviews explicitly note that the software is capable, but that implementation or ongoing support was lacking.
Why the same tool can get mixed reviews
The same platform can receive very different feedback depending on:
Company size and travel complexity
How the policy was set up
Whether users were trained properly
The quality of the service partner
Enterprise tools like Cytric often receive mixed ease-of-use comments from travellers, but strong ratings from travel managers and finance teams who value control and data. Simpler platforms may score highly on usability but less well on reporting or flexibility.
The impact of the TMC on user experience
One consistent theme across reviews is that the service model significantly influences satisfaction. Platforms delivered with strong implementation, training and ongoing support tend to receive better long-term feedback.
UK-based travel management companies such as Meon Travel Management affect this outcome by configuring tools like Cytric around real workflows, supporting users post-launch, and resolving issues quickly, factors that rarely show up in feature lists but strongly influence reviews.
How organisations should use reviews to their advantage
Reviews are most useful when:
Read by user role (traveller vs finance vs admin)
Compared across similar company sizes
Considered alongside the delivery partner, not just the software
Used this way, reviews become a valuable input into selecting the best possible corporate travel management tools, but not the sole deciding factor.
