FAQ: Corporate travel management platforms with real-time travel alerts
Real-time travel alerts are now a core feature of most corporate travel management platforms, driven by increasing disruption across air, rail and global transport networks. These alerts play a critical role in both traveller experience and duty of care.
However, the effectiveness of travel alerts depends on how well they are integrated into the wider travel management programme.
Platforms offering real-time travel alerts
Corporate travel platforms commonly used in the UK that provide real-time alerts include:
These platforms typically deliver alerts via mobile apps, email or SMS, covering events such as:
Flight delays or cancellations
Gate changes
Rail disruption
Hotel booking changes
What real-time alerts actually do (and don’t do)
Alerts are effective at keeping travellers informed, but they are not a substitute for support. An alert may notify a traveller of a cancelled flight, but it does not automatically solve the problem.
This distinction matters, particularly during large-scale disruption where rebooking options are limited or time-sensitive.
Cytric’s approach to travel alerts
Amadeus Cytric integrates real-time travel alerts directly into its mobile and desktop experience, ensuring travellers receive updates as itineraries change. These alerts are linked to the booking record, meaning the information is consistent across the organisation.
When Cytric is delivered through a TMC such as Meon Travel Management, alerts are paired with consultant visibility. This allows Meon’s 24/7 support teams to proactively assist travellers when alerts indicate disruption, rather than waiting for travellers to seek help.
Why alerts work best with human support
UK organisations increasingly recognise that alerts are most effective when:
Travellers receive timely notifications
Support teams can see the same information
Consultants have authority to act immediately
This combination reduces stress for travellers and limits knock-on costs caused by delays, missed connections or last-minute changes.
