FAQ: How to choose a corporate travel management service
Selecting a corporate travel management service is a strategic decision that affects cost control, employee experience, compliance and duty of care. For UK businesses, the choice is rarely just about booking travel, it is about finding a partner that can support the organisation as it grows and changes.
Some of the key criteria to consider is the service model and whether your business requires consultant-led booking and support, self-service online booking or a hybrid model combining both.
Many UK organisations favour a hybrid approach, allowing routine bookings to be made online while retaining expert support for complex, urgent or high-risk travel.
Consider technology capability
The service should provide access to a robust booking platform that supports:
UK rail and Eurostar
Low-cost and full-service airlines
NDC and direct supplier content
Integrated approval workflows
Duty of Care and Risk Management
A credible corporate travel management service should also offer:
Real-time traveller tracking
Proactive risk and disruption alerts
Clear emergency response processes
This is increasingly important for UK employers with legal and moral duty of care obligations.
Focus on reporting, sustainability and compliance
Clear visibility of travel spend, policy compliance and CO₂ emissions is essential for finance, procurement and ESG teams. The service should provide actionable reporting, not just raw data.
Implementation and ongoing support
The transition to a new travel management service should be structured, well-governed and supported by experienced teams, with ongoing account management rather than a “set and forget” approach.
What this looks like in practise
UK-based travel management companies such as Meon Travel Management support organisations that require both personalised service and configurable technology. Their model typically suits businesses with UK headquarters, international travel requirements and a need for strong duty of care oversight, while still offering scalable online booking through platforms such as Amadeus Cytric.
Rather than fitting clients into a fixed model, many organisations choose providers that design the travel programme around their specific policy, culture and operational needs.
