FAQ: Why choose corporate travel management solutions with duty of care features
Duty of care has become one of the primary reasons organisations invest in corporate travel management solutions. For UK employers, it is both a legal and moral responsibility to take reasonable steps to protect employees while travelling for work.
Corporate travel platforms now play a central role in meeting that obligation, particularly when combined with the right service model.
What duty of care looks like in practice
At a practical level, duty of care features usually include:
Knowing where travellers are
Being alerted to disruption or risk
Having the ability to contact travellers quickly
Providing assistance when something goes wrong
Corporate travel management systems support this by centralising booking data, which creates a single source of information for traveller location and itinerary details.
Technology’s role in duty of care
Platforms such as Amadeus Cytric provide real-time visibility of bookings across air, rail and hotel, allowing organisations to understand who is travelling, where and when. This data can be overlaid with alerts relating to weather, strikes or other disruptions.
Mobile access is particularly important here as it allows travellers to receive updates and assistance wherever they are.
Why technology alone isn’t enough
While technology enables visibility, duty of care is ultimately about response. When disruption occurs outside office hours or in unfamiliar locations, travellers often need human support, not just notifications.
This is where the service layer becomes critical. Travel management companies like Meon Travel Management combine Cytric’s booking and visibility tools with 24/7 consultant support, allowing issues to be addressed quickly and consistently.
For many UK organisations, this combination of technology and human intervention is what turns duty of care from a theoretical concept into something that works in reality.
